Good Cigars. Great Company. Real Support.
 

At Vitola, we're all about great cigars, good connections, and making every experience worth sharing. Whether you're managing your digital humidor, connecting with fellow cigar enthusiasts, or shopping for something special, we're here to help.
 

Have a question? Need a hand? You've come to the right place.

 
How Can We Help?
 

App & Account Support
 

Having trouble with the Vitola app? We're here to get you back to what matters.

We can help with:

• Creating an account or signing in

• Password resets and account access

• Managing your digital humidor

• Adding, tracking, and rating cigars

• Connecting with friends and other cigar enthusiasts

• Badges, achievements, and challenges

• Technical issues, bugs, or app performance

• General questions about Vitola features

Email: help@vitola.online

When reporting a technical issue, please include your device type, a brief description of the problem, and a screenshot if available.
 
Store & Order Support
 

Questions about a purchase? Need help with an order? Our store team is happy to assist.

We can help with:

• Order confirmations and order status

• Shipping and delivery questions

• Damaged, defective, or incorrect items

• Returns, replacements, and cancellations

• Apparel, artwork, and accessories

• Personalized and custom products

• Product availability and special requests

Email: store@vitola.online

For faster assistance, please include your order number and the email address used at checkout.
 
Partnerships, Marketing & Collaborations
 

Have an idea worth sharing? We're always interested in opportunities that bring the cigar community together.

Reach out about:

• Brand partnerships and collaborations

• Marketing and promotional opportunities

• Events and sponsorships

• Influencer and content creator collaborations

• Cross-promotions and business opportunities

• Media and advertising inquiries

Email: marketing@vitola.online

Let's create something worth talking about.
 
Frequently Asked Questions
 

What is Vitola?

Vitola is more than a cigar app. It's a community built around the enjoyment of cigars. Track your collection in a personal digital humidor, discover new cigars, rate your favorites, connect with fellow enthusiasts, earn badges, and compete with friends for bragging rights.
 

How do I manage my digital humidor?

Sign in to your Vitola account and access your humidor to organize and track your cigar collection. If you experience any issues adding or managing cigars, contact help@vitola.online.
 

Can I connect with other cigar enthusiasts?

Absolutely! Connecting with others is part of what makes Vitola special. Discover fellow enthusiasts, share your experiences, and enjoy a little friendly competition along the way.
 

How do badges and achievements work?

Vitola makes your cigar journey more rewarding through badges and achievements. Explore the app to discover opportunities to earn recognition and celebrate your cigar experiences.
 

I can't access my account. What should I do?

First, verify that you're using the correct login information. If you continue experiencing issues, email help@vitola.online with a description of the problem. Never send your password.
 

How do I check the status of my order?

Check your order confirmation and any shipping updates sent to your email. If you need additional assistance, contact store@vitola.online with your order number.
 

How long does shipping take?

Production and delivery times vary by product.

• Apparel and other print-on-demand products: Production and fulfillment times depend on the item.

• Art prints: Typically approximately 8–10 days for production and processing.

• Custom cigar box lamps: Typically 2–4 weeks, depending on customization.

• Other physical products: Timing varies by product and selected shipping method.

Shipping transit time may be additional. Estimated timelines are not guaranteed delivery dates.
 
Where does Vitola ship?
 

We currently ship to all 50 U.S. states. International shipping is not available at this time.

Can I cancel an order?
 

Orders placed during business hours may be canceled until 5:00 PM Eastern Time on the order date, provided production has not begun.
 

Orders placed after business hours may be canceled until 5:00 PM Eastern Time on the next business day, provided production has not begun.
 

Because some products are made to order, cancellation requests cannot be guaranteed once production starts.

Email store@vitola.online as soon as possible with your order number.
 

Can I return a custom product or limited-edition print?
 

Custom and personalized products are generally nonreturnable. Signed limited-edition prints are final sale except in cases of damage.
 

If your order arrives damaged, defective, or incorrect, contact store@vitola.online with your order number and clear photographs of the issue.
 

For complete details, please review our Store Policies.
 
Can I request a custom product?
 

We love a good custom creation! For inquiries about personalized cigar box lamps, artwork, apparel, and other specialty items, contact store@vitola.online.
 

How do I report a technical problem or suggest a new feature?

We want Vitola to keep getting better. If you discover a bug, have trouble using a feature, or have an idea you'd love to see added, email help@vitola.online.
 

Your feedback helps shape the Vitola experience.

Privacy, Legal & Intellectual Property

We respect the privacy of our community and the creative work of others.

For questions regarding privacy, intellectual property, copyright, or other legal matters involving Vitola, please contact:

Email: legal@vdv-entertainment.com

Please include relevant details and supporting documentation when applicable.

For information about how we handle personal information, please review our Privacy Policy and Terms of Service.

Still Need Help?

 

We're Just an Email Away.

Whether it's a quick question, an order issue, or a suggestion to make Vitola even better, we'd love to hear from you.

App & General Help: help@vitola.online

Store & Orders: store@vitola.online

Marketing & Partnerships: marketing@vitola.online

Legal Inquiries: legal@vdv-entertainment.com

Thanks for being part of the Vitola community.
 
Smoke. Share. Connect.
The Vitola Team